SHIPPING AND RETURNS

Enjoy complimentary shipping and returns on all orders placed and shipped in the USA.

SHIPPING FAQ

WHAT ARE THE DELIVERY TIMES AND COSTS?

WHAT ARE THE DELIVERY TIMES AND COSTS?

  • Shipping Fees & Timing begin when you receive the shipping confirmation email
  • Additional validation may be required for some orders and can delay delivery
  • Signature is required on all shipments above $50

 

HOW DO I TRACK AN ORDER?

Click on your order tracking number in your Shipping Confirmation email or go to MY ORDERS page in your MADAME L account.

Orders may take 24 to 36 hours to process. Once your order has been processed you will receive an email confirmation that your order has been shipped.

All delivery standards and tracking begin when you receive the shipping confirmation email.

SHIPPING FEES AND TIMING
STANDARD
  • Fee: Complimentary for all orders placed and delivered in the USA
  • Delivery Timing: 3-5 business days from the time you receive shipping confirmation email
  • Exceptions:
    • If a standard order is placed over the weekend, the earliest it will ship is Monday
    • Additional validation may be required for all orders and can delay delivery
    • Alaska and Hawaii: Allow 5-7 business days from the time you receive shipping confirmation email. For expedited delivery, we recommend you select Express or Overnight Shipping at checkout.
WHY IS A SIGNATURE REQUIRED?

Due to the high value of our products we require a signature for delivery on all shipments above $50 regardless of service type. This helps protect our clients and adds piece of mind for those who order online.

Shipping costs outside of the USA are calculated according to the total cost of the merchandise in your order. All prices reflect U.S. currency. All orders are shipped by UPS.

DOMESTIC SHIPPING

SHIPPING FEES AND TIMING
  • Fee: Complimentary for all orders placed and delivered in the USA
  • Delivery Timing: 3-5 business days from the time you receive shipping confirmation email
  • Exceptions:
    • If a standard order is placed over the weekend, the earliest it will ship is Monday
    • Additional validation may be required for all orders and can delay delivery
    • Alaska and Hawaii: Allow 5-7 business days from the time you receive shipping confirmation email. For expedited delivery, we recommend you select Express or Overnight Shipping at checkout.

 

INTERNATIONAL SHIPPING

SHIPPING FEES AND TIMIMG

The international shipping cost will be calculated and  during the checkout process and is calculated based on the service level, the number of items purchased, the weight of the items, the destination country, and can include any applicable duties and taxes.

The shipping delivery estimation will also be calculated during checkout and depend on the chosen method of delivery. All deliveries can be tracked through your Madame L account and UPS website.

HOW TO RETURN OR EXCHANGE A MADAME L PRODUCT ORDERED ONLINE

RETURN & EXCHANGE POLICY
  • Merchandise may be exchanged or returned for a full refund within thirty (30) days of the original purchase date when accompanied by the original sales receipt (except personalized or made to order items).
  • All merchandise must be in perfect saleable condition, in its original packaging.
  • A refund may only be made in the same currency country as the original purchase and in the original form of payment.
  • Personalized items are final sale and cannot be returned or exchanged.
HOW TO RETURN OR EXCHANGE AN ITEM
  • Please initiate a return or exchange request online through your Madame L account by visiting your orders section. Here you will be able to exchange an item online directly or contact Client Services who will be more than happy to assist you. 
  • Our Client Advisors will offer you the following return options:
    1. Receive via email a UPS pre-paid shipping label to facilitate the complimentary return of your product. Remove any outer labels prior to affixing the UPS return label and securely seal your package before dropping it off at any UPS store or UPS pick-up location.
    2. Should you choose not to use the provided label and ship via a different carrier, please ship to the address indicated on the voucher. In this case, Madame L is not responsible for packages lost in transit and shipping costs will not be reimbursed.
  • Kindly include your order voucher in your package, along with the original or gift receipt.