GAIN EXCLUSIVE ACCESS
TO THE LATEST FASHIONS AND BEHIND THE SCENE LOOKS
Your Personal Account will allow you to
Should you require help or additional information, please contact us through the following online form located above. We will be happy to assist you.
WHERE TO FIND MORE INFORMATION ABOUT MADAME L PRODUCTS?
The Madame L website presents the entire current women’s couture and ready-to-wear pieces.
Discover the latest Madame L pieces by clicking on the GALLERY tab on madamelstyle.com.
Should you require further information about Madame L products, please contact Client Services where one of our personal advisors will be happy to assist you.
WHERE TO BUY A MADAME L PRODUCT?
Madame L products are sold exclusively on our website, however we do sometimes partner with local boutiques around the US.
WHERE ARE MADAME L PRODUCTS MANUFACTURED?
Madame L products are exclusively produced in the USA. We choose the finest materials, experienced craftsmen and are extremely devoted to careful and ethical decisions in all manufacturing phases of our items.
NEED TO PERSONALIZE YOUR MADAME L PRODUCTS?
Madame L personalization can be done on almost all products. Please contact us for specific requests.
NEED TO PLACE A CUSTOM MADAME L ORDER?
Madame L can create a customized design or style just for you. Please contact us for more information about placing a custom order.
HOW TO MAINTAIN MADAME L PRODUCTS?
You can find the recommended course of care for your items on the care label located on the garment or by visiting or Product Care page.
NEED ADVICE OR INFORMATION BEFORE PURCHASING?
We are happy to help! One of of personal stylists will guide you to the perfect look and answer any questions you may have. Please contact your stylist through Client Services.
WHAT IS MY ACCOUNT?
HOW TO MODIFY OR DELETE MY MADAME L ACCOUNT?
Madame L offers you the possibility to update and modify all the information in your account by logging into your account.
To delete your Madame L account, please contact our Client Services.
HOW LONG CAN I KEEP AN ITEM IN MY SHOPPING BAG?
Madame L offers to conserve items placed in your shopping bag for 30 days. However, we never mass produce. All of our items are made in limited quantities and Madame L cannot guarantee the future availability of the pieces placed in your Wishlist or your shopping bag.
HOW CAN I ORDER ONLINE?
Once you have chosen your products, add them to your cart by clicking on “Place in Cart”.
The order process has 4 stages:
HOW CAN I FOLLOW MY MADAME L ORDERS?
Madame L will send you several emails during the order process to keep you informed about the different stages of your order.
In addition, your personal account on our website will allow you to follow your order status.
Should you require more information or help, please contact Client Services.
HOW DO I MAKE A PAYMENT?
Payments are accepted via credit card, debit card or PayPal with a valid billing and shipping address. Accepted credit cards are Visa, American Express, MasterCard, and Discover.
PAYMENT SECURITY
All transactions are secured. The MADAME L website is provided with an SSL encryption system to protect personal and payment data.
WHAT ARE THE DELIVERY TIMES AND COSTS?
Shipping costs outside of the USA are calculated according to the total cost of the merchandise in your order. All prices reflect U.S. currency. All orders are shipped by UPS.
HOW TO RETURN OR EXCHANGE A MADAME L PRODUCT ORDERED ONLINE?
HOW TO SEND MADAME L AS A GIFT?
The Madame L website is provided with an SSL encryption system to protect personal and payment data.
Everybody can navigate Madamelstyle.com without registering personal information.
However, when creating an account and checking the “Digital Communication” box, a Madame L website member agrees to be contacted with invitations to Madame L events, information on the brand and its products or customer satisfaction surveys.
Moreover, when placing an order, Madame L collects all the data of the customer needed for the shipping and billing processes: name, addresses, email.
Madame L only provides the information needed to complete the order process, to its trusted third-party partners, namely bank institutions and shipping partners.
With a subscription to the Madame L digital communication, you will be among the first to be informed about the latest products, events and news.
In addition, please visit our website to discover the latest information on Madame L.
Should you require more information, please contact our Client Services.
WHAT ARE THE DELIVERY TIMES AND COSTS?
Due to the high value of our products there will be a signature required on all shipments above $50 regardless of service type.
Shipping costs outside of the USA are calculated according to the total cost of the merchandise in your order. All prices reflect U.S. currency. All orders are shipped by UPS.
HOW TO RETURN OR EXCHANGE A MADAME L PRODUCT ORDERED ONLINE?
Information about how your information is used can be found on our Privacy Policy.
Information about our purchasing terms can be found by viewing our Terms of Purchase.
Information about using the Madame L website can be found by visiting our Terms of Use.